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  1. Bureaucrat Knowledge
  2. Bureaucrat Helpdesk Light
  • Knowledge base. A Quick Guide to Configuring a Knowledge Base.

    • How to create categories and subcategories in the Knowledge base?
    • How to create and use document types?
    • How to set up the access rules?
    • How to subscribe followers to the categories and articles?
  • Generic Request Module. A Quick Guide to Configuring Requests.

    • How to assign a request to the manager?
    • How to add tags to requests?
    • How to track the request activities and set the due date?
    • How to configure the request category?
    • How to configure request types?
    • How to configure request type routes?
    • How to create a subrequest?
    • How to prioritize the requests?
    • How to configure request type stages?
  • Generic Request Service module. A Quick Guide to Configuring Services.

    • How to create services: A Step-by-Step Guide
  • Website Service Desk. How to Quickly Configure Website Request Submissions.

    • How to configure request submitting through the website: A Step-by-Step Guide

  • Bureaucrat Helpdesk Light Overview
  • Internal interface of Bureaucrat Helpdesk Light
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About us

We are a team of passionate people whose goal is to improve everyone's life through disruptive products. We build great products to solve your business problems.

Our products are designed for small to medium size companies willing to optimize their performance.

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  • +38 (050) 277-6696
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