Center of Research and Development LLC, Вадим Караваєв Bureaucrat Helpdesk Ultimate We have just released our Bureaucrat Helpdesk Ultimate bundle for Odoo v.12. It is a helpdesk system with the most complete set of Bureaucrat modules published on the Odoo market for now. The only exc... Mar 14, 2019 Bureaucrat ITSM
Center of Research and Development LLC, Вадим Караваєв Request for Incident - Set Up Automated Actions Actions Let's do some automations. With the help of the Generic Request (Actions) addon, we can assign actions that will be performed automatically when the request moves along the route. This way we ... Mar 13, 2019 Bureaucrat ITSM
Center of Research and Development LLC, Вадим Караваєв Request for Incident - Add a Category to Requests With a large number of different incidents, it is useful to categorize requests. Let us configure categories for incident requests. Under the Configuration menu, click Categories . On the categories p... Mar 13, 2019 Bureaucrat ITSM
Center of Research and Development LLC, Вадим Караваєв Request for Incident - Basic Setup Let's start to build our Service Desk using Bureaucrat ITSM. The only thing you need for basic functionality is to configure a type of request. You must define the stages for the request and possible ... Mar 13, 2019 Bureaucrat ITSM
Center of Research and Development LLC, Вадим Караваєв Bureaucrat ITSM Bureaucrat ITSM provides incident management system according to the ITIL v3 standarts. This system has a very flexible customization and can satisfy a wide range of companies with specific requiremen... Mar 6, 2019 Bureaucrat ITSM
