Center of Research and Development LLC, Вадим Караваєв Configure Service Level Agreement for Incident Requests In this article, we will describe how to configure basic SLA rules for Incident requests. SLA will work the following way: there will be 2 rules - Reaction Time (while request is unassigned), and Reso... Jul 5, 2019 Bureaucrat ITSM
Center of Research and Development LLC, Вадим Караваєв What's New in Bureaucrat In this article, we will look at some of the most noticeable changes in our system over the past few months. Event System Our system can now track and record all request events. A new button was added... Jul 4, 2019 Bureaucrat ITSM
Center of Research and Development LLC, Вадим Караваєв Make Standard Odoo's Diagram Coloured We have recently published a new CRnD Web Diagram Plus Odoo addon. It is our fork of the web_diagram addon and it comes to replace our older CRND Web Diagram Fix . What does it do: Applies the followi... Jun 25, 2019 Development
Center of Research and Development LLC, Вадим Караваєв Allow Users to Move Requests by the Route from Website Interface In this article, we will explore configuration of our system that allows users to move requests manually by certain routes from the website interface. This feature is a part of standard functionality,... Jun 11, 2019 Bureaucrat ITSM
Center of Research and Development LLC, Вадим Караваєв Bureaucrat Templates Finally, we created and published templates for all of our Helpdesk and Service Desk solutions. Now everyone can freely see our products in action, explore cool features and differences between helpde... Jun 11, 2019 Bureaucrat ITSM
Center of Research and Development LLC, Вадим Караваєв Request for Changes (RFC) - Advanced Setup In our recent article , we explored the basic configuration of Request for Changes in our Bureaucrat system. Today, we'll look at some of the advanced configuration options. The general idea is to div... Jun 7, 2019 Bureaucrat ITSM
Center of Research and Development LLC, Вадим Караваєв Request for Changes (RFC) - Basic Setup Request for Changes (RFC) is a formal request for the implementation of Changes. It controls the lifecycle of all changes and contains all information required to approve a Change. Request for Changes... Jun 6, 2019 Bureaucrat ITSM
Center of Research and Development LLC, Вадим Караваєв Bureaucrat Service Desk Ultimate Update We recently updated our Bureaucrat Service Desk Ultimate bundle. It is already available on Odoo market. Now it also includes all addons that provide custom assignments. These addons are: Generic Assi... May 30, 2019 Bureaucrat ITSM
Center of Research and Development LLC, Вадим Караваєв Generic Security Restriction Update 2 We recently released another update of the Generic Security Restriction addon. With this update, we added ability to hide stat buttons (oe_stat_button) on views for specific security groups. It works ... May 30, 2019 Bureaucrat ITSM
Center of Research and Development LLC, Вадим Караваєв Integration between Requests and Project In this article we will explore Bureaucrat modules that provide integration between Requests and Project. We will also look at some useful examples of configuration of automated actions, automated rou... May 27, 2019 Bureaucrat ITSM
Dmytro Katyukha Building the addon aimed to hide button 0. Pre-requisites This article is written for Odoo 11.0. But also all steps here are suitable for Odoo 12.0 and above. 1. The Goal Our goal is to hide button "Update Qty On Hand" that is present on pr... May 14, 2019 Development
Center of Research and Development LLC, Вадим Караваєв Service Desk's Releases Finally, we finished publishing our Service Desk bundles. These bundles bring services and service requests to our incident management system. All of them are available on the Odoo market for Odoo 11 ... May 11, 2019 Bureaucrat ITSM
