- Configure Request Type
- Configure Request Type Routes
- Configure Request Type Stages
- How To Configure The Request Numbering Sequence
- How To Set Up Automated Emails on SLA Events (Using Automated Actions)
- How To Set Up Notifications in the Bureaucrat System
- How to Assign Manager of the User Who Submitted the Request
- How to Configure Request for Incident
- How to Configure SLA to Work for Clients with Different Services and Service Levels in Contracts
- How to Move Requests by the Route from Website Interface
- How to Set Up Integration between Requests and Projects
- How to Set Up Request for Changes
- How to assign a team for request
- Setting Up a Request: Only Assigned Person or System Administrator Can Move Requests by the Route
- About the Incident Lifecycle
- Incident Life Cycle
- Website Service Desk
- Generic Request Weight
- Generic Todo
- Generic Request Action Todo