Our Service Desk is a comprehensive solution that provides incident and service management features, along with a user-friendly website interface for external users to submit and track requests. It includes all the features of the Bureaucrat Helpdesk lite, and is further enhanced by additional modules that extend its functionality.

To obtain further details on the Bureaucrat Helpdesk lite, click on the provided link to access a quick configuration guide.

The Generic Request Related Document module is an essential component of the Generic Request application. It offers a convenient way to link Odoo documents with requests, enabling better tracking and management of requests.

The Generic Request Related Requests module, developed by the Center of Research & Development company, is an essential component of the Generic Request application. This module provides a powerful tool to establish connections between requests, facilitating better tracking and management of requests.

The Generic Request Field module is a powerful extension of the Generic Request application developed by the Center of Research & Development company. With this module, users can easily configure additional information fields for specific request types, thereby enhancing the overall functionality of the application. Whether you need to gather more information from users when submitting a request, or you simply want to customize the request form to better suit your needs, the Generic Request Field module has you covered.

The Generic Request Mail module, developed by the Center of Research & Development, provides several useful features to simplify the process of handling requests received through email. With this module, you can automatically create requests from incoming emails or manually create requests by clicking an icon within the email. Additionally, the module includes the ability to configure "canned responses," which are short words or phrases that can be substituted with pre-configured text.

The Generic Request Conditions module, developed by the Center of Research & Development company, is an essential component of the Generic Request application. This module provides seamless integration between Generic Request and Generic Condition modules. With the Generic Request (Conditions) module, you can create and add conditions for the transition of requests between stages, conditions for changing records and assigning responsible persons, and conditions for performing certain actions when requests move along the route.

Website Service Desk (Service) is a module developed by the Center of Research & Development company. It provides integration between the Website Service Desk and Generic Request Service modules and allows to use services when submitting requests using the website interface. 

The Website Service Desk (Field) module, developed by the Center of Research & Development, enables integration between the Website Service Desk and Generic Request (Fields) modules, allowing the use of additional fields when submitting requests via the website interface.

In summary, the Service Desk solution offered by Bureaucrat is a comprehensive tool for incident and service management, with customizable features such as request types, categories, stages, and routes, and the ability to set priorities, make manual assignments, schedule events, and participate in internal chat. Additionally, the solution includes several modules that enhance its functionality, such as the Generic Request Related Document, Generic Request Related Requests, Generic Request Field, Generic Request Mail, Generic Request Conditions, and Website Service Desk modules. Overall, the Service Desk solution provides a powerful set of tools for managing service requests efficiently.