In this article, we explore another way to configure request type with the help of the diagram view. It is very easy, fast and illustrative process that allows to plan request workflow on the fly.
You create new stages as nodes on the diagram
You can click and drag these nodes to move to the desired position
By connecting nodes, you create routes by which request will navigate until it is closed
The following video displays the request type configuration from the diagram view.
CRND Web Diagram Fix
Note that there is an Odoo bug that raises an error on the diagram view. It appears when the diagram object has 2 fields (one2many + many2one) that points to related nodes.
We developed a special addon to fix this bug. There is also our patch that you can apply manually.